Don't worry. We've got your questions covered!
If you have any additional questions, we'll be happy to discuss them with you.
What tools will the workers bring?
The workers can bring most basic yard tools like shovels, rakes, trimmers and loppers. They can usually bring a wheelbarrow too. They cannot bring a lawn mower, weed wacker, rototiller, chainsaw or ladder. It's not uncommon for customers to lend the workers their yard tools.
Can you deliver landscape materials?
It's the customers responsibility to order all the materials needed. You can call a local supplier to ask about quantity. If you have the area measured, then they should be able to recommend how much mulch, rock, dirt or sod you need to order.
How experienced are the landscapers?
Upon entering our labor network, landscaping contractors are asked to watch tutorial videos on all sorts of landscaping projects. This will make sure, for instance, the landscapers know the difference between a weed and a plant.
Can you dispose of yard waste?
There is an extra flat fee per load for the contractor to bring a pickup truck and/or utility trailer. This fee does not include labor costs. The workers can remove organic waste such as rock, dirt, sod, brush, weeds, mulch and leaves. They cannot haul away treated wood, lumber or junk.
Can you supply the moving truck?
The contractor can rent a moving truck for an extra $400 flat fee. To go along with the truck, the movers can also bring a dolly and blankets to assist with your move. However, they cannot provide boxes or shrink wrap.
How experienced are the movers?
Upon entering our labor network, moving contractors are asked to watch tutorial videos on all sorts of moving techniques. This will make sure, for instance, the movers know how to maneuver a couch up a split level house.
How reliable are the workers?
The workers will be punctual in their arrival and will work hard the whole time. If any of them run into traffic on the way, they will call you to mention that they will be a little late. If a worker gets sick or something comes up, they are usually able to find a replacement.
Can you draw a design or offer advice?
We cannot assist you with design or offer professional advice on where your landscape materials should go. The customer is responsible for the vision of what needs to get done. The labor contractors will provide the muscle that turns your plan into a reality.
Do you give free estimates?
Since billable time is by the hour, there are no on-site estimates where jobs are bid out at a fixed price. If you would like a general idea about how long your project might take, then feel free to upload pictures or a short video so that we can offer you a ballpark quote.
Do I need to be on site?
It’s preferable for the client to be on site in order to ensure the workers are given clear direction and can ask you questions if unforeseen issues arise. If for some reason your presence cannot be arranged, then the workers can call you when they arrive and text pictures when they finish.
What if rain is on the forecast?
If it’s light rain and doesn’t impact the progress and quality of the work, then your labor crew can usually work through it. Otherwise, your project will need to be rescheduled. Since weather forecasts are subject to change, it’s preferable to make this decision on the day of your project.
What if I need to cancel or reschedule?
If you cancel your project after you’ve already scheduled a day/time, then we'll request a payment of 1 hour of labor. Similarly, if you need to reschedule the original day/time to another date, then we'll request an additional 1 hour of labor to reserve the new date. These both should be regarded as “inconvenience fees”.
Can I get my deposit refunded?
For work orders that include a moving truck or trailer rental, we typically require a down payment prior to scheduling your project. The purpose of the deposit is to ensure mutual commitment. You can trust us to show up and we can trust you to not cancel. Because of these considerations, the down payment is non-refundable.